Pizza chains have long courted customers with gimmicks like stuffed crusts and meat-heavy specialty pies. And while Domino’s also offers its share of shameless waistline expanders, the company has distinguished itself by emphasizing technology and experience design. The goal: to make transactions as frictionless as possible. “In that instant when our customer is thinking, ‘What should I get for dinner?’ an easy ordering experience can make a world of difference,” says Dennis Maloney, Domino’s chief digital officer. Domino’s has been at the vanguard of pizza tech since at least 2008, when it launched its popular tracker function, and lately it has been increasing its digital efforts. In May 2015, it introduced emoji ordering, which lets customers summon dinner by tweeting a pizza icon. Less than a year later, it became the first fast-food company to release an Amazon Echo application that enables users to order via voice command.
Pizza shouldn’t be creating angst with our consumers. It’s supposed to be a fun food.
The company’s latest breakthrough takes effort reduction even further: no-click ordering. Save your info and preferred order ahead of time, and you can summon food simply by opening the app. A timer appears, counting down from 10. At the ding, your order has been placed. That’s it—no additional buttons to push, no decisions to make, no effort whatsoever.
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A version of this article appeared in the October 2016 issue of Fast Company magazine.